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“Jika
kita tidak peduli terhadap pelanggan kita, perusahaan lain akan peduli”
Tanpa nama |
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“If
we don’t take care of our customers, someone else will”
Unknown |
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Pelatihan
perusahaan |
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Company
training |
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Ada
banyak alasan untuk mewujudkan sebuah program layanan pelanggan yang
berkelanjutan dan konsisten didalam perusahaan anda. Hal ini tidak
hanya akan menjaga kepuasan pelanggan, tetapi juga meningkatkan kecakapan
berbicara serta kelangsungan bisnis. |
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There
are many reasons to implement a continuous and consistent Customer
Service program within your company. It will not only keep your customers
satisfied, but it will also boost word of mouth and increase repeat
business. |
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Kami
ada untuk melatih staf anda dalam pelatihan praktis setengah hari.
Kami telah mengembangkan dua pelatihan untuk memenuhi kebutuhan spesifik
anda. |
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We
are able to train your staff in one of our half-day practical trainings.
We have developed two trainings to meet your specific needs. |
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1
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1
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Kualitas
Pelayanan Pelanggan |
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Customer
Service Excellence |
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Ingin
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Want
to |
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menarik perhatian pelanggan anda?
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impress
your customers? |
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merasa nyaman dalam menangani masalah dengan pelanggan? |
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feel
comfortable in dealing with problematic customers? |
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meningkatkan keefektifan tim anda dalam berhubungan dengan telepon?
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improve your team’s effectiveness of dealing with telephone
calls? |
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memotivasi pegawai anda? |
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motivate your employees? |
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meningkatkan kelangsungan bisnis? |
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increase repeat business? |
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mendukung image anda? |
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Want
to uphold your image? |
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meningkatkan kecakapan berbicara |
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boost word of mouth? |
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Jika
jawaban anda terhadap pertanyaan-pertanyaan ini adalah YA,
kami mengajak anda untuk melihat program pelatihan kami yang dijelaskan
dibawah ini |
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If
your answer to these questions is YES, we invite
you to have a look at our training program described below |
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Pelatihan
ini untuk siapa? |
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Who is this training for? |
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Perwakilan Pelayanan Pelanggan |
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Customer
Service Representatives |
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Profesional
yang bekerja sebagai Pendukung teknis atau yang berada di Meja Depan
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Professionals
who work as Technical Support or Help Desk |
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Operator, Resepsionis, Administrasi atau Asisten Penjualan |
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Operators,
Receptionists, Administrative or Sales assistants |
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Semua
orang yang posisinya fokus dalam hal pelanggan |
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Everyone
in a Customer Focused Position |
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Pelatihan
ini berisi tentang apa? |
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What
is the training about? |
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Pelatihan
ini menyediakan bagi anda dan/atau staf anda mengenai kepekaan terhadap
perilaku pelanggan dan bagaimana menanganinya dengan cara prosfesional.
Anda dan/atau staf anda akan belajar mengenai perubahan kecil tetapi
efektif didalam berpikir dan berperilaku ketika berhadapan dengan
pelanggan. |
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This
training provides you and/or your staff with awareness of customer
behavior and how to deal with it in a professional way. You and/or
your staff will learn that it is about small but effective changes
in thinking and doing when dealing with customers. |
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Di
pelatihan ini, anda dan/atau staf anda akan |
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In
the training, you and/or your staff will |
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menemukan
siapa pelanggan anda dan apa yang mereka inginkan |
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find
out who your customers are and what they want |
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belajar
bagaimana perubahan sederhana dalam perilaku anda dapat membawa hasil
yang luar biasa
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learn
how simple changes in your behavior give great results |
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meningkatkan
kemampuan mendengar anda |
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improve
your listening skills |
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berhadapan
dengan berbagai macam pelanggan |
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deal
with different kinds of customers |
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memecahkan
masalah pelanggan secara efektif |
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solve
customer's problems effectively |
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2 |
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Perilaku
Bertelepon secara Profesional |
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Professional
Telephone Behavior |
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Ingin |
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Want
to |
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melihat lebih dalam mengenai etiket bertelepon? |
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get insight in telephone etiquette? |
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mendengarkan lebih efektif? |
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listen more effectively? |
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belajar bagaimana membangun struktur percakapan di telepon? |
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learn how to structure a telephone conversation? |
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belajar bagaimana menghadapi pelanggan yang sulit? |
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learn how to deal with difficult customers? |
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Jika
jawaban anda terhadap pertanyaan-pertanyaan ini adalah YA,
kami mengajak anda untuk melihat program pelatihan kami yang dijelaskan
dibawah ini |
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If
your answer to these questions is YES, we invite
you to have a look at our training program described below |
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Pelatihan
ini untuk siapa? |
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Who
is this training for? |
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Pelatihan
ini ditujukan bagi pengguna telepon yang memiliki banyak kontak dan
ingin meningkatkan kemampuan bertelpon mereka. |
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This
training is for those who have many telephone contacts and want to
improve their telephone behavior skills. |
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Pelatihan
ini tentang apa? |
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What
is the training about? |
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Di
pelatihan ini, anda dan/atau staf anda akan mengembangkan kemampuan
sebagai berikut: |
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In
the training, you and/or your staff will develop the following skills: |
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melihat
lebih dalam mengenai etiket bertelepon |
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get
insight in telephone etiquette |
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mendengarkan
secara efektif |
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listen
effectively |
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membangun struktur percakapan di telepon |
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structure
a telephone conversation |
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menghadapi pelanggan yang sulit |
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deal
with difficult customers |
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Dimana
pelatihan ini diadakan? |
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Where
will the trainings be held? |
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Pelatihan
ini dapat dilangsungkan di perusahaan anda atau kami dapat mengaturnya
di tempat lain |
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The
trainings can be held at your company or we can arrange a separate
location |
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Apakah
anda tertarik? |
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Are
you interested? |
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Hubungi
Desianti untuk informasi selengkapnya di |
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Contact
Desianti for further information. You can reach her at |
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Tel.
081 331 770 311 |
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Tel.
031 60 21 20 60 |
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Tel.
031 60 21 20 60 |
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Tel.
081 331 770 311 |
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Atau
hubungi kami melalui kolom kontak di website
ini. |
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or
through our contact form on this site |
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